Contact & FAQ

Hi Crystal Hottie! Please read through the FAQs here as you will find answers to just about any question I’ve ever been asked. If you still can’t find what you are looking for, please use the contact form below & one of my Sparkly Support Peeps will be in touch within 2 biz days, but they do take the weekends & holidays off. 🙂

Crystal Healer Certification Program:

Crystal Questions:

General Purchasing Questions:


Have you read the above FAQs? The answer to your question is probably there! Due to the volume of email we receive it may take up to 2 biz days (additional if there’s a holiday) for someone on the Sparkle Team to reply. So if you could please take the time to read through the FAQs, you will most likely be able to find an answer immediately. If the form below is giving you a hard time please send your email directly to


I’m ready to enroll now! What do I need to do?

Woohoo!!! Just visit the Enrollment page and follow the instructions!!

Can you take these classes at your own pace?

Yes! That’s what makes this program so great! We all know life gets in the way. The course is designed to guide you through taking one class per week…finishing up the classes in 9 weeks. BUT, for some people, that’s just way too fast-paced & that is totally OK. You can simply opt-out of that pace & take up to 1 year to complete the course! You can go faster or slower, whatever works best for you Crystal Hottie! You can do this!

I don’t live in the United States. Can I still take your course?

YES! We have students and graduates all over Mother Earth. Since all our class resources are digital and available as a recording you can access them anywhere,  as long as you have an Internet connection. Even our LIVE monthly Q & A sessions are recorded and a link is sent out to you in case you missed the event or the time is not convenient for you.

If I pay right now can I start taking the course right away or do I have to wait for the Course to officially begin on the start date?

You will need to wait until the course start date to get access to the class materials. Once the course official start date arrives & you begin, go right ahead & use the pace-guiding resources to your advantage! You can be certified in as little as 9 weeks!! AND start earning Sparkly Abundance doing what you LOVE!

How does the Course Pace Work?

If you choose to, once the Course Official Start date arrives, you get to move along with a group on a guided journey through to Certification. You don’t have to stick to this pace, but some peeps like having the support helping to stay on track & focused until they graduate, so its totally up to you.

Once the course date arrives, you’ll get a weekly email with details of all the course materials (class video & pdf resources) for a particular class, cheer-leading & inspiring you through, getting you certified in 9 weeks if you follow the 9 week pace. Whoop~! You Crystal-Rockstar!!

If you don’t keep up with that pace, no biggie….you do what you can do. You’ll be able to watch the class videos, do the suggested homework (or not) & then graduate at whatever time is most yummy for you. As long as its within 1 year from your start date.

When will I get access to all my goodies?

Once the course begins, you’ll be given access to download one class per week (except for our integration week). This consists of a class video (mp4 format), class transcript & all the plump class resource pdfs.

To access your files you’ll use your user-name & password to login into the Crystal Cave Membership Site giving you access to the class pages with links to download the SPARKLY files!

How will the course be run? How do I graduate?

You can either stream the class videos and watch them from right on the page in the Crystal Cave Membership Site, or you can download the class videos allowing you to watch from your computer, ipad, phone, whatever, at your convenience…as many times as you like!

In addition, you’ll also be given access to our super-friendly yet private Facebook forum,  just for students in the program. By the way, the class resource pdf’s are an added bonus that all the Crystalline Cohorts really look forward to!

“One of my favorite aspects of the program are the class resources which were always overflowing with information and inspiration!” ~ Teresa M.

Then, get comfy wherever you like; on your sofa, the local coffee shop, in your backyard, wherever & take the classes whenever its convenient for you! Easy-peasy-lemon-squeezy. 🙂 The video downloads are yours to keep forever & watch & refer to as many times as you like!

After each class, you may do the fun suggested homework assignments (yes, you CAN use the words “fun” & “homework” in the same sentence) & activities. The homework is not required.  Your last class requires you to do Final Assignment & 3 practice crystal healing sessions on 3 different peeps (good practice for you & totally fun to do for all involved!)

My goal here is for you to get a quality education filled with integrity, for you to learn & enjoy the power of crystals & be able to apply them to your own & others’ lives. This is a rich learning environment but we never forget to still have FUN! Wooot.

THEN….we will also have a free (to Crystalline Cohorts) monthly Live Q & A session (10/year) where you can ask Hibiscus Moon questions and meet up w/ all the other Crystalline Cohorts. These are an extra special Sparkly fun recorded-for-you events.

Are the classes live or recorded & what are they like?

Our classes for the Certification program are recorded (the Live Crystal Q & A sessions are live).

The entire recorded class can be downloaded, referred to & viewed at anytime, anywhere, as many times as you like FOREVER! Each class is approx. 90+ minutes.

How long does the program take to complete?

Realistically in as little as 9 weeks (1 week per class except for integration week), BUT you can take up to 1 whole year to do this, so don’t fret. So, you can, basically, go as fast as you like or as slowly as you need to. Its whatever is most nurturing to you & your own perfect learning style.

What happens after I graduate?

Upon completion of the Crystal Healer Certification Program you will be a Hibiscus Moon Certified Crystal Healer (CCH)! Yes, you get to use those letters after your name from now on, my Sweets!

You’ll also be sent a Certified Crystal Healer graduation certificate from The Hibiscus Moon Crystal Academy suitable for framing. In addition, you’ll be automatically eligible to apply for lifetime accreditation with the World Metaphysical Association for an exclusive discounted rate available to our graduates of $125.

AND…if you are a Licensed Massage Therapist, Reiki practitioner or body worker member of the National Certification Board for Therapeutic Massage and Bodywork our comprehensive Certification earns you 18 GORGEOUS CE’s!! Click here for more info.

“I mostly started this journey hoping to better myself and utilize crystal healing in my own life. I was not expecting to have such a wonderful educational experience that furthered my love for crystal healing. This program has inspired me to utilize my knowledge of crystal healing to help others as well as myself! I am so proud of all I have done and so proud to become a Hibiscus Moon CCH!” ~ Jennifer L.

You’ll also be given many marketing tips & resources to get you started on your way should you choose crystal healing as a career path or a new healing modality to add to your skill set. So, you’ll be all prepped & ready to go to earn sparkly moolah as a Certified Crystal Healer!!

Will I need any special supplies for this course?

Ahhhh, looking for an excuse to buy more crystals, are ya? Teehee. Of course, I know what you’re thinking! You’re talkin’ to the Ultimate Crystal Junkie over here!

Please click here for our school supplies link.

How is the course structured?

The course is made up of 8 classes. The process for working through each class is:

  1. Log in to the private Crystal Cave
  2. Download the pdf documents and the video for the class
  3. Read through the resources pdf and any recommended books, videos, etc
  4. Watch the video
  5. Do any homework recommended in the resources pdf (optional)

How long will I have access to the course materials?

Forever Baby! You’ll have access to the files on our server for up to 1 year in which time you are encouraged to download your course materials & class videos & they are YOURS to keep forever & ever, happily ever after. 🙂

How do I pay for my Course?

You can choose to pay upfront for a significant discount or you can take advantage of our payment plan & pay over 6 monthly payments. As per standard practice, our payment plan is a bit higher cost to cover the extra processing fees & admin. Sorry, no money orders, checks or custom payment plans other than what you see on our sales page.

What do I do if I’m having trouble downloading a file?

Here are a few things to try:

  • First, try clearing your browser’s cache. Doing that tends to solve a slew of mysterious & frustrating tech issues! After you clear your cache, try coming back to the page and trying the download again.
  • Also, make sure you’re giving the file enough time to download. Some of the files are quite large (because they are chock full of fantastical goodnesses!), and they might take several minutes to completely download.
  • If that doesn’t work, try using a different browser. We recommend using Firefox, Safari or Chrome. Some people find that one of those works better for them than the others, and which one works better is different from one person to another. So if you’re having troubles, you might try a different browser and see if that helps.
  • Experiment with downloading things at different times of day. Internet download speeds can vary hugely throughout the day, and you might have lots of trouble downloading in the mornings but no trouble in the evenings (or vice versa).

If you’ve tried all of these suggestions and you’re still having trouble, contact us using the form above and select the Tech Support option. In the message let us know what operating system you are using and the details about the trouble you’re having (include any error messages you’re receiving, or where in the process you’re getting stuck), and we’ll help you!

The video won’t work, what do I do?

The class videos is available as an MP4.

If you are having trouble viewing a video, please try a different media player. You can use VideoLAN VLC Media Player… it plays everything we’ve ever tried! You can download it for free here .

I’m a student & I’ve forgotten my password. What do I do?

Contact us via the contact form above making sure you choose Tech Support as the subject and one of our sparkly support staff will get back to you as soon as possible.

Crystal Questions

Can you help me identify a crystal I have?

Sorry Sweetness. With all I have going on, I do not have time to do this. However, I do recommend several good books here that will allow you to do this for yourself & I highly recommend that if you’re interested in crystals, you do start practicing ID’ing your own stones with the help of a good book.

I have a question related to crystals and/or healing – can you help me?

If you are a student – a Crystalline Cohort – yes we’d be happy to!! Please post in our private  Facebook Forum using the hashtag #askthecoaches during our 9 week term.

If you aren’t a student then, I’m sorry I probably won’t be able to help you out via email at this time. But never fear – there are options!

You can Like my Facebook page & post there I or someone on my Sparkle Team do try to get to most of the questions there…or one of the other Crystal Hotties on our page may be able to help you out. 🙂

Or you can use the search at the very top of this page to see if I have already written about your question here on my blog.

Or you can browse through the 100+ free resource videos I have on YouTube – I share so much of my knowledge in my videos, they are really worth a look!

What resources for learning about crystals do you recommend?

You can browse through my Recommended Products page – these are all resources I have used & highly recommend.

General Purchasing Questions

Do you do refunds/cancellations?

Please think carefully about whether this is the right time in your life to take part in this wonderful course. Purchases are not transferable.  We aim to deliver 100% and we have a 21 day money back glitter guarantee offered to anyone who shows up, commits to the course and does the work.  For full details on our refund policy please read item #6 here.

As for technical issues. Our stuff is bug-free & we use industry-standard popular download formats for you to choose from. So, we have no technical issues. Seriously. 🙂 However, should you run into tech-y difficulties with downloading or accessing anything on your end, my Sparkly Support team will very happily assist you until the problem is solved.

You will need to have at least a basic level of computer & Internet skills, & Internet access that is faster than dial-up speed. If you’ve got that, then no worries.

I ordered something or subbed to your newsletter & I haven’t received an email about it yet. How do I get my order/eKit?

SUPER SUPER IMPORTANT! Please check your spam folders! There is an email that gets sent soon after your purchase–usually just moments after your purchase. Those emails have a tendency to land in spam/junk folders pretty often… so make sure to check there. Try searching for my email address.

  • If you use a different email for your PayPal account than you usually check, make sure to check the inbox (and spam/junk folders) for your PayPal email address as well!

If you’ve checked your main email account and your PayPal email account and all of your spam/junk folders, and you still don’t see the email, then contact us again via the form above and select Tech Support as the subject header. Please include the name and email address you used to place your order if they are different than the name & email address you’re contacting us from.


Can I put your badges on my website as an affiliate?

Yes please!!! Help yourself here.

Can I interview you for my blog?

Please contact me here.

You can also make it super-easy & use any of my YouTube videos as guest blog posts & most bloggie sites make them easily embed-able! They’re pretty popular & a well regarded sources of crystal-info & inspiration…could work powerfully for your audience!!

Choose the video you like, and then click “Share” and then “Embed.” Then you can change the width of how big you’d like the video & then copy & paste the code into your blog.

If you’d like to use my image & byline as an intro to the blog post, you are most welcome to use the ones below:

  • Click here for a selection of images
  • Bio line: Hibiscus Moon is an author, workshop creatrix, teacher, mystical goddess & crystal junkie who LOVES teaching about crystals. As a self-admitted complete & total science geek, she brings a dose (maybe a smidge more than a dose) of science to the topic of crystal healing, while trying to make sure we’re all still having lots & lots of FUN!. Visit her website at, & grab her free Create Sacred Space with Crystals Kit!

Will you do a guest post on my blog?

Send me your details here and I’ll get back to you!

Are you on Facebook?

Yes, and I’d love to connect with you there! You’ll find me at

Do you mind if I link to your blog?

Jelly Bean – I’d be honored – thank you so much! You can even use some of my sparkly buttons on your blog.

Want your question answered in a blog post?

Please send me your ideas for blog posts via the contact form above. I have so many ideas and so much to share, but I am always open to suggestions.

What’s Hibiscus Moon’s mailing address?

Here you go!

Hibiscus Moon
PO Box 1020
Sanibel Island, FL 33957

Still have a question not answered here?

Ask away in the contact form above. My Sparkly Support Team will answer your question within 2 biz days.